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Why Your Tips Are Showing as Pending

If your tips are sitting as pending instead of reaching your bank account, the payout has been prepared but could not complete.

In short: Pending means your payout has been prepared but could not be sent to your bank. It is almost always because your verification is not finished, or because your bank details or the name on your bank account do not match. You can fix both.

Who this is for: Staff. UK and Ireland.

Clear a pending payout

Cause 1: your verification is not finished

We cannot send tips to an account that has not completed identity verification. What happens in the meantime depends on your country.

  • In the UK: you stay on your venue's roster and keep your share. It is paid to you once you verify.
  • In Ireland: you are left off your venue's roster, and you do not get a share of tips, until you verify. Verify as soon as you can.
  1. Log in and select Verify Account when prompted, or use the verification link we emailed you.
  2. If the check does not work, go to Verification Not Working? Start Here.
  3. Once you are verified, contact us so we can release the payment.

Cause 2: your bank details are wrong

A wrong IBAN, account number or sort code makes the transfer fail. It usually shows as pending for a few days first, and then the money comes back to us.

  1. Log in and go to Settings, then the Profile tab.
  2. Check your details against your bank app or a statement.
    • In Ireland: check your IBAN.
    • In the UK: check your account number and sort code.
  3. Correct anything that is wrong and click Save Changes. Full steps: Changing Your Bank Details.
  4. Contact us once it is updated, and we will send the payment again. You do not need to wait for the next scheduled run. It usually arrives within 1 to 3 working days of being sent again.

Cause 3: the name on your bank account does not match

Banks check the name of the person being paid. If the name on your bank account does not match the name on your JustTip account, the payment can fail.

  1. Check the name on your bank account, exactly as your bank shows it.
  2. If your JustTip name is different, update it under Settings, on the Profile tab, then click Save Changes.
  3. Contact us once it is updated, and we will send the payment again. It usually arrives within 1 to 3 working days of being sent again.

If that did not work

If your details are all correct and your tips still come back, contact us rather than entering the same details again. Some accounts reject incoming transfers for reasons we cannot see from our side, so we need to look at the specific payment. Contact us at https://help.justtip.net/en/contact-us.

If your payment has already been returned, see My Payout Failed or Was Returned.

For managers

You can see which of your team are still unverified in My Team. Asking them to finish verification before the roster deadline (11:59 PM on Tuesday) is the most effective way to prevent pending payouts. In Ireland, anyone not yet verified is left off the roster and gets no share until they verify. If a verified team member is missing from your roster, see A Team Member Is Not on the Roster.

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Last checked: 2026-09-23