Skip to content
English
  • There are no suggestions because the search field is empty.

Verification Failed: The Name on Your ID Doesn't Match

Verification fails if the name on your JustTip account is not the same as the name on the ID document you submitted.

Work out which one is wrong

We will tell you both names — the one on your JustTip account and the one we read from your document. Compare them, then follow whichever case applies.

If your JustTip name is wrong

  1. Log in to your service worker account.
  2. Go to Profile.
  3. Update your name so it matches your ID exactly — every given name, in the same order, as printed on the document.
  4. Save, then tell us it is done so we can complete the verification and release your tips.

Full steps: How to Change Your Personal Details.

If your JustTip name is right

Send us a different valid ID that carries the name on your JustTip account. Accepted documents are a passport, driving licence or national ID card — physical, in date and fully visible.

Common causes. A middle name on the document but not on your account. A married or maiden name on one but not the other. A title such as “Miss” read as part of the name. A shortened first name — Mike for Michael. Match the document, not the version you usually go by.

If your legal name has changed

Update your JustTip profile to your current legal name and verify with a document in that name. If your only in-date ID is in your former name, contact support before submitting it.