--- title: Tronc Payment Showing as In Progress (UK) description: in progress, tronc not paid, payment not matched, bank transfer reference, wrong reference, staff not paid --- [Skip to content](https://help.justtip.net/en/tronc-payment-in-progress#main-content) English Show submenu for translations [![transparent logo 1](https://help.justtip.net/hs-fs/hubfs/transparent%20logo%201.png?width=100&height=30&name=transparent%20logo%201.png)](https://justtip.net?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.justtip.net/en?hsLang=en) 2. [JustTronc](https://help.justtip.net/en/justtronc?hsLang=en) 3. [For employers](https://help.justtip.net/en/justtronc?hsLang=en#for-employers) # Tronc Payment Showing as In Progress (UK) ## "In progress" means we have not yet matched a payment to your tronc run. Your staff are not paid until we do. Check that you sent the payment with the exact amount and reference shown, then press Finish and run Tronc if you have not already. Who this is for: Employers. UK only. How tronc payments are matched When you run your tronc, your staff payments are prepared and held. They are released once we receive your payment and match it to the run. For a bank transfer, that means both of these must match exactly: - the amount shown for that run, which is the total tips you entered - the payment reference shown on the payment screen Once the payment is matched, the status updates and your staff are paid in the next Wednesday payout. We accept payment by card, bank transfer, Direct Debit or Open Banking. The amount and reference checks above are for bank transfers. If you use one of our integration partners, they may move the funds to us a different way. If you are not sure how your payment reaches us, contact us. **Common reasons a run stays "In progress"** 1. **The payment has not been sent yet.** 2. **You did not press Finish and run Tronc.** If you paid by bank transfer, you need to come back to the flow afterwards and press Finish and run Tronc. Your tronc is not submitted until you do. 3. **The reference was entered incorrectly.** References are case sensitive. Enter it exactly as shown, with no extra spaces or characters. 4. **The amount does not match.** The transfer must be for the exact amount shown. 5. **An old reference was reused.** Every tronc run has its own reference, so a reference from a previous run will not be recognised. 6. **Two runs were paid in one transfer.** If you have run your tronc more than once, send a separate transfer for each run, using that run's own amount and reference. What to do 1. Check your bank to confirm the payment was sent. 2. Compare the amount and reference on your payment with the ones shown for the run. 3. If you have not sent it, send it now using the exact amount and reference shown, then press Finish and run Tronc. 4. If you sent it but the details do not match, contact us with a screenshot of the payment from your bank showing the amount, the date and the reference, and we will trace it for you. **Payment timing** Submit your tronc by 11:59 PM every Tuesday, and make sure your payment is complete before the run starts on Wednesday morning. A run that misses this is paid in the following Wednesday's payout. In the UK we cannot make a tronc payment outside the Wednesday run. If that did not work Contact us at [hello@justtip.co.uk](mailto:hello@justtip.co.uk), call +44 7447 187660, or use [https://help.justtip.net/en/contact-us](https://help.justtip.net/en/contact-us?hsLang=en). Include a screenshot of your payment so we can look into it straight away. Related - [Run Your Tronc (UK)](https://help.justtip.net/en/run-your-tronc?hsLang=en) - [How JustTronc Works (UK)](https://help.justtip.net/en/how-justtronc-works?hsLang=en) - [Employees](https://help.justtip.net/en/employees?hsLang=en#main-content) - [Setting up your account](https://help.justtip.net/en/employees?hsLang=en#setting-up-your-account) - [Getting paid](https://help.justtip.net/en/employees?hsLang=en#getting-paid) - [Signing in and security](https://help.justtip.net/en/employees?hsLang=en#signing-in-and-security) - [Employers](https://help.justtip.net/en/employers?hsLang=en#main-content) - [Getting started](https://help.justtip.net/en/employers?hsLang=en#getting-started) - [Your team and rosters](https://help.justtip.net/en/employers?hsLang=en#your-team-and-rosters) - [Splitting tips](https://help.justtip.net/en/employers?hsLang=en#splitting-tips) - [Terminals, QR and refunds](https://help.justtip.net/en/employers?hsLang=en#terminals-qr-and-refunds) - [Billing and your account](https://help.justtip.net/en/employers?hsLang=en#billing-and-your-account) - [Tax and the law](https://help.justtip.net/en/employers?hsLang=en#tax-and-the-law) - [JustTronc](https://help.justtip.net/en/justtronc?hsLang=en#main-content) - [For employees](https://help.justtip.net/en/justtronc?hsLang=en#for-employees) - [For employers](https://help.justtip.net/en/justtronc?hsLang=en#for-employers) - [Contact](https://help.justtip.net/en/contact?hsLang=en) [![White Logo](https://help.justtip.net/hs-fs/hubfs/White%20Logo.png?width=100&height=30&name=White%20Logo.png "White Logo")](https://justip.net)   *Copyright © 2026, JustTip*