Failed Payments & Connectivity Issues

Flex Devices (JustFlex)

Step 1: Check Network Connection

• Ensure the terminal is connected to Wi-Fi and that data roaming is on.
• Use the same secure Wi-Fi as your POS system — avoid public or guest networks.

Step 2: Verify APN Settings

• Go to: Device Settings → Network & Internet → Mobile Network → Advanced → Access Point Names (APN).
• Confirm the APN is set to “MAVOCO”.

Step 3: Clear Cache and Data

• See “Clearing Cache on Flex Devices” in the knowledge base.

Step 4: Reinstall the App

• Delete and reinstall the JustTip app from PAXStore.
• Contact support to retrieve your MID and re-enter it in the app.

Flex devices require both Wi-Fi and correct APN settings for payments to process smoothly.

Fix Devices (Older Version Payter)

If your terminal shows messages like ‘Connection Error’, ‘Recover Network’, or ‘Check Credit Call’, follow these steps:

Step 1: Power Reset

1. Unplug the terminal from power.
2. Wait 20 seconds.
3. Plug it back in.

Step 2: Wait for Reconnection

• The terminal may take 5–10 minutes to reconnect.
• During this time, messages such as “No connection” may appear — ignore them until the device is operational.

This process refreshes the SIM and reconnects the terminal to a stronger network.

JustFixed Devices

Step 1: Check Network Connection

• Make sure the terminal has a stable internet connection.
• Confirm it is connected to the same secure Wi-Fi used for your POS system.
• Restart your Wi-Fi router if needed.

Step 2: Power Reset

1. Unplug the terminal from power.
2. Wait 20 seconds.
3. Plug it back in.

• This refreshes the SIM and helps the device reconnect to a stronger network.

Always ensure your Wi-Fi is secure and stable for JustFixed terminals. Connection errors are usually temporary and resolve after the power reset.